FAQ

Commonly Asked Questions

How will my hamper be packed?

All our hampers come packed in our signature high quality black magnetic boxes, which can be used again as a keepsake or gift box. Our products are securely placed on our luxe white marble tissue paper.
Boxes are finished with our luxurious satin turquoise ribbon, double bowed for a stunning full finish and black Lifes A Hamper swing tag.
Complimentary gift card with message come with all our gift hampers.
 
Photography
Some of our hampers have additional props included for photography purposes. Please note these props are not included in our hampers and only the listed items.
 
Can I set up a corporate account?
Yes you can. This is available to corporate customers wishing to place ongoing orders on a regular basis. Please call us for discount delivery and payment options.
 
What if I would like a custom made hamper?
Yes we can do that for you. Call or email us directly outlining what you would like included in the hampers and we will create a specific hamper just for you!
 
Returns/Cancellations
Should you wish to cancel your order after placing it, please email our customer service team on sales@lifesahamper.com.au as soon as possible. Cancellations will only be made if hampers have not yet been packed or dispatched from our warehouse.
 
Can I change my order after placing it?
As long as the hamper is not packed or has left our warehouse, we will try our best to change your order. Please contact us on 0423 911 300 as soon as possible.
 
I have a question about my order?
Should you have any questions regarding your order please contact our customer service team on 0423911300.
 
There are damaged items in my hamper?
Lifes A Hamper takes great care when packing our hampers to ensure they are packed well & arrive in perfect condition. At times accidents can occur. If an item arrives damaged please contact us on 0423 911 300 or by emailing a photo of the damaged item to sales@lifesahamper.com.au within 48 hours of delivery.
 
Can I order over the phone?
Yes. Please call us on 0423 911 300
 
Product Replacement/Out of Stock items
In the unlikelihood should a product become unavailable from our supplier we will replace the item with a similar product of equal or greater value.
 
Payments
All payments need to be cleared before hampers can be dispatched from our warehouse. Please note at times there could be a delay of payments being cleared which may result in delayed dispatched.
 
What payment methods are accepted?
Credit card, Afterpay, Paypal, Direct Deposit.
 
What happens if my gift recipient is not home when it is delivered.
If the gift recipient is not home and you have not given us ‘Authority to Leave’ a calling card will be left for the recipient to collect the hamper from the Post Office. It is the responsibility of the recipient to collect their hamper from the post office. Any hampers returned back to us will incur a re-delivery fee charged to the sender.

How to choose your gift delivery date?                                                        Please be aware each state has a different delivery timeframe for your gift hamper to arrive. To give you a better idea on the delivery timeframes to certain locations, visit www.auspost.com.au or see our gift delivery timeframes in our shipping section.

Do you deliver to Po Boxes?                                                                                 Yes we do.

Can I have same day delivery?
We are only able organise same day delivery for Sydney Metro only. Orders need to be made over the phone and placed before 11am. We have a 2 hour and 4 hour service via our point to point courier. Please be aware this is a guide and at the delivery times may be lengthened due to courier or traffic delays. Pricing will vary from the 2 hour to 4 hour service. We are happy to provide you with a quote on request.

Do you have Free Shipping? 

Yes we offer Free Standard Shipping Australia wide. Please note that shipping with this service is not overnight, therefore you should allow a few days for delivery. The get exact shipping timeframes please visit the Australia Post website www.auspost.com.au. 

How do I know if my order has been placed successfully?
Once you have completed your checkout and paid for your order, you will receive an order confirmation/invoice via email. If your payment fails to go through we will send an email to advise you.
 
What do I do if my gift recipient has not received their hamper?
Once a hamper has been dispatched from our warehouse, you will receive an email notification of your tracking number. This number can be used to track the parcel through Australia Post. If your recipient has not receive the parcel please notify us within 7 days of dispatch. We can then look into the missing parcels location by directly speaking with the courier company. Please understand it is your responsibility to track the parcel and not Lifes A Hamper.
 
What if I forget to add my discount code at checkout?
Unfortunately we are unable to enter a discount code to your order once it has been placed. You will however be able to use the discount code off your next order. All discount codes are single use only. One per customer.
 
Do you ship internationally?
No currently we do not ship internationally. Only Australia wide.