Commonly Asked Questions
How will my hamper be packed?
All our hampers come packed in our signature high quality black magnetic boxes, which can be used again as a keepsake or gift box. Our products are securely placed on our luxe white marble tissue paper and black shredded paper where necessary.
Boxes are finished with our luxurious satin turquoise ribbon, double bowed for a stunning full finish and black Lifes A Hamper swing tag.
Complimentary gift card with message come with all our gift hampers.
Some of our hampers have additional props included for photography purposes. Please note these props are not included in our hampers and only the listed items.
Can I set up a corporate account?
Yes you can. This is available to corporate customers wishing to place ongoing orders on a regular basis. Please call us for discount delivery and payment options.
What if I would like a custom made hamper? How do I create a custom hamper?
Creating a custom hamper is simple. We suggest you look through our website for any products you may want to includes in your hamper. Call or email us at firstname.lastname@example.org with your chosen products and we will work on designing your gift hamper for you. We will keep in touch via email throughout the entire process.
Can I Change products/alcohol within your hampers?Yes. Simply contact us and we are more than happy to customise or swap products to suit what you are after. We will then send you an invoice for payment based on the product changes within the hamper.
Can I add products to my hamper that you do not stock?
Contact us at email@example.com or call is on 0423 911 300 with your choice of product and we will do our best to source your item to include within your hamper. We will then send you an invoice for payment. Please note payment must be made prior to Lifes A Hamper purchasing any specific products.
Should you wish to cancel your order after placing it, please email our customer service team on firstname.lastname@example.org as soon as possible. Cancellations will only be made if hampers have not yet been packed or dispatched from our warehouse. Should you wish to stop a hamper from being delivered whilst in transit, you will also be charged with a redirection delivery cost passed on from our courier company.
Can I change my order after placing it?
As long as the hamper is not packed or has left our warehouse, we will try our best to change your order. Please contact us on 0423 911 300 as soon as possible.
I have a question about my order?
Should you have any questions regarding your order please contact our customer service team on 0423 911 300 or at email@example.com.
There are damaged items in my hamper?
Lifes A Hamper takes great care when packing our hampers to ensure they are packed well & arrive in perfect condition. At times accidents can occur. If an item arrives damaged please contact us on 0423 911 300 or by emailing a photo of the damaged item to firstname.lastname@example.org within 48 hours of delivery.
Can I order over the phone?
Yes. Please call us on 0423 911 300
Product Replacement/Out of Stock items
In the unlikelihood should a product become unavailable from our supplier we will replace the item with a similar product of equal or greater value.
Will my hamper be presented in the black boxes showed on the website?
Where possible all our hampers will come presented in a magnetic box as displayed on our website. During peak times if boxes become unavailable, Lifes A Hamper will substitute the box with either of our signature black or white magnetic boxes, whichever is available at the time.
All payments need to be cleared before hampers can be dispatched from our warehouse. Please note at times there could be a delay of payments being cleared which may result in delayed dispatched.
What payment methods are accepted?
Credit card, Afterpay, Paypal, Direct Deposit and Latitude Pay.
What happens if my gift recipient is not home when it is delivered.
If the gift recipient is not home and you have not given us ‘Authority to Leave’ a calling card will be left for the recipient to collect the hamper from the Post Office. It is the responsibility of the recipient to collect their hamper from the post office. Any hampers returned back to us will incur a re-delivery fee charged to the sender.
Will my hamper arrive on my selected delivery date of choice?
We aim towards your hamper being delivered on your chosen date, however please keep in mind that we use an external delivery company and your hamper may experience some delays due to certain circumstances.
We highly recommend choosing the express shipping option when wanting your hamper to arrive on a specific day. Head to our Shipping page for more information.
Do you deliver to Po Boxes?
Yes we do.
Can I have same day delivery?
We are only able organise same day delivery for Sydney Metro only. Orders need to be made over the phone and placed before 11am. We have a 2 hour and 4 hour service via our point to point courier. Please be aware this is a guide and at the delivery times may be lengthened due to courier or traffic delays. Pricing will vary from the 2 hour to 4 hour service. We are happy to provide you with a quote on request.
What are your shipping rates?
We charge a Flat Rate Shipping price of $12.95 Australia wide for standard delivery only. Express Shipping is available at an additional cost based on location and will be calculated for you at checkout. For bulk orders to one location a discounted shipping rate will be calculated. Email us at email@example.com to find out the exact amount.
How do I know if my order has been placed successfully?
Once you have completed your checkout and paid for your order, you will receive an order confirmation/invoice via email. If your payment fails to go through we will send an email to advise you.
What do I do if my gift recipient has not received their hamper?
Once a hamper has been dispatched from our warehouse, you will receive an email notification of your tracking number. This number can be used to track the parcel through Australia Post. If your recipient has not receive the parcel please notify us within 7 days of dispatch. We can then look into the missing parcels location by directly speaking with the courier company. Please understand it is your responsibility to track the parcel and not Lifes A Hamper.
What if I forget to add my discount code at checkout?
Unfortunately we are unable to enter a discount code to your order once it has been placed. You will however be able to use the discount code off your next order. All discount codes are single use only. One per customer.
Do you ship internationally?
No currently we do not ship internationally. Only Australia wide.